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COMMON QUERIES

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FAQ: FAQ

WHAT IS A VIRTUAL RACE?

Think of it as being like a traditional race, but more flexible. Instead of having to show up at a certain place and time to run with a bunch of other people, you get to run at a time and place that's convenient for you. What's more, you can also run a longer race in shorter segments if you so choose. It's a great option for those just getting into exercise or those looking for motivation between traditional races.

DO I NEED TO BE ABLE TO RUN?

You absolutely do not need to be able to run in order to participate in a virtual race. While running is an option, you can also walk, bike, swim, whatever you'd like to do. The idea is to be active and have fun doing so.

DO YOU REQUIRE PROOF?

We do not require proof of completion. When you place an order, you are purchasing both the race entry and the award. We work on an honour system at the Virtual Race Company and trust that you'll use your best judgment when determining how and when you'll complete the challenge you've set for yourself.

WHY DON'T YOU SHIP TO MY COUNTRY?

At this time we are set up to ship to Canada, the U.S. and the U.K. but this does not mean we will not ship to your country. Just send us an email at thevirtualracecompany@gmail.com and we will look into creating a shipping option for your location.

WHAT ARE THE PAYMENT OPTIONS?

We have chosen Paypal to process order transactions due to the security in provides both buyer and seller. You do not need a Paypal account to place an order as Paypal offers the option of checking out as a guest.

DO YOU OFFER COUPON CODES?

Yes we do! Be sure to check out our social media accounts for the most up-to-date coupon codes and other special offers.

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